A quick overview
Dream Van Rentals respects the privacy of the adults who visit our website, ask about an event, or communicate with us. This policy explains what information we collect through this website, why we use it, and the choices available to you.
This policy applies to information collected through dreamvanparty.com and related inquiry communications. A separate written booking agreement may contain additional terms about event operations, payments, guests, and media permissions.
Information we collect
We collect information you choose to provide and limited technical information that may be created when you use the site.
- Contact details such as your name, email address, and phone number.
- Event details such as the date, city or address, guest count, preferred experience, timing, occasion, access information, and requested add-ons.
- The contents of messages, calls, texts, or emails you send to us.
- Technical data that may include IP address, browser type, device information, referring pages, pages viewed, and approximate visit times.
How we use information
We use information for ordinary business and event-planning purposes, including to:
- Respond to inquiries and review date, route, placement, access, staffing, and package availability.
- Prepare estimates, booking summaries, agreements, invoices, and event communications.
- Coordinate confirmed services and requested third-party or premium enhancements.
- Operate, protect, troubleshoot, and improve the website and inquiry process.
- Comply with applicable law, enforce agreements, prevent misuse, and protect safety and property.
Cookies and analytics
The site may use cookies or similar technologies that help pages function, remember preferences, understand general site traffic, and identify technical problems. Our hosting, analytics, or security providers may process limited device and usage information for those purposes.
You can usually control cookies through your browser settings. Blocking certain technologies may affect how some parts of the site work.
When information is shared
We do not sell personal information. We may share information only as reasonably needed with:
- Hosting, email, form, payment, accounting, scheduling, analytics, security, and other service providers supporting our operations.
- Party planners, artists, photographers, character performers, beauty professionals, balloon providers, or other vendors involved in enhancements you request or approve.
- Professional advisers, insurers, public authorities, or other parties when required by law or reasonably necessary to protect rights, safety, property, or a legal claim.
- A successor or prospective successor in connection with a business sale, reorganization, financing, or transfer, subject to appropriate safeguards.
Retention and security
We retain information for as long as reasonably necessary to answer inquiries, administer bookings, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of record and why it is needed.
We use reasonable administrative and technical safeguards designed to protect information. No website, email system, or storage method can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your inquiry.
Your privacy choices
You may ask us to update or correct your contact information, stop non-essential marketing communications, or review a privacy request. Depending on where you live and which laws apply, you may also have rights to request access to, deletion of, or information about certain personal data.
California residents may submit a request concerning personal information by contacting us below. We may need to verify your identity and request details before responding. We will not discriminate against you for exercising an applicable privacy right.
Children’s privacy
Our website and inquiry form are intended for adults planning or authorizing events. They are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13. Event details about minors should be submitted only by a parent, guardian, or responsible adult.
Policy updates
We may update this policy as our website, services, or legal obligations change. The revised version will be posted on this page with a new effective date. Your continued use of the site after an update means the current posted policy applies to later site activity.